Returns, cancellations and refunds

Contact support@plymartglobal.com with your order reference to request cancellation, report transit damage or raise a quality concern. Include photographs where they help explain the issue.

Personalised goods are made to the approved artwork and specifications. A change-of-mind return may not be available once production begins. This does not exclude remedies for defective, damaged, incorrect or misdescribed goods.

We review the production stage and issue before confirming a repair, replacement or refund. Any agreed refund is returned through the original payment method. Bank and payment-provider processing times may vary. Unresolved concerns can be submitted to our grievance desk.